Hello and welcome, dear customer, to the website of our brand “Narjes”, where we offer our dear customers a selection of body, skin and hair care products, rich in natural elements, aromatic and vegetable oils, according to the highest quality standards, and compatible with Egyptian and European standards.
Please note that by using our website, you agree to the terms and conditions and policies for using the website, browsing and sharing content including but not limited to all pages, data and products that we provide, as well as shipping and return policies as well as refund policies.
Website usage policies and terms and conditions:
- It is absolutely not allowed to transgress in dealing with the website data in any way.
- It is not permitted to circumvent or attempt to obtain unauthorized access to the website.
- When you register your account on the website, you may be asked to provide personal information for the purposes of completing the purchase and delivery process, and also in order to provide a distinctive customer service experience that suits you. You have registered them in the website's database, whether by phone, e-mail, or other means of communication. The data of custome
- The data of customers or visitors to the website is used only that which the customer agrees and allows us, such as contact data such as phone number, e-mail, etc.
- Our Narjes brand website does not share your private data with any third parties without your authenticated permission.
Data we may collect on Narjes:
1- The data that you enter when you fill out the registration form on the website, and when you complete the purchase process.
2- Record correspondence in case you communicate with us.
3- Details of the transactions you made on the website.
4- Various contact information such as phone number, e-mail, etc.
5- Any other data we consider necessary to enhance your experience using our website.
Please be aware that we are doing our best all the time in order to provide a safe browsing environment for our customers by protecting data and user information from any illegal penetration or any misuse that may occur
The use policies, terms and conditions may be modified at any time by modification, increasing or decreasing, or by deleting and adding. Please follow the updates of the privacy policies and use the website periodically before accepting them.
Shipping and delivery policies:
- The products you have ordered through our website will be delivered to the delivery address specified in the purchase order, in the period from 2 – 7 official working days depending on the region in which the order will be delivered (weekly holidays or public holidays are not counted).
- For some logistical reasons, products purchased in the same order may sometimes be delivered in separate packages.
- In the event that you are not present at the place of delivery agreed upon in the purchase order, please contact us in order to find the best solution to complete the delivery of your order.
- If you find the product or products in a state of damage upon receipt, you can refuse to receive the order immediately, and if the purchased products are found to be damaged after completing the delivery and receipt process, you can easily communicate with customer service to solve the problem as quickly and with minimal effort on your part.
Once you receive the product/s, please check it outwardly before receiving it, as the return policy for body and skin care products, cosmetics and perfumes is subject to special standards due to the sensitivity and nature of the products, and your receipt of the product is an acknowledgment of the product’s quality and the absence of apparent defects in the product.
According to the Consumer Protection Law, the product is returned in the same condition it was received within 14 days without giving reasons, or within 30 days if the product is defective.
The receipt or purchase invoice must be available during the product retrieval process, and in the event that there is no receipt or invoice for receiving the product, the return process will be apologized.
The product being returned or exchanged must be in the same condition it was received both internally and externally (meaning it has not been used or the package has been opened).
In the event of a request to return products within the offers or discounts, not only one of the items is returned, but the entire items in the offer at the same purchase price, and have not been opened, returns are accepted only if they are in their original packaging.
Once your product is refunded, administrators will review and check the condition of the product.
If the return process is approved, the refund process will be processed immediately with the same payment method that you used during the purchase process.
The process of refunding “in case of credit card payment” depends on the policies of the authority responsible for issuing your credit card
(It may take up to 21 business days for funds to reach your card)